AimwellBio · Provider Profile · Connecticut
If you or someone you look after needs a drip every few weeks, you may not know it can be done at your own kitchen table instead of a hospital. In Connecticut, this is the pharmacy that does it — owner-operated by Latrise Ashford Brissett.
Make a referral or request care (203) 447-0088
Below is what they treat. The medical name comes first, because that is what will be written on a prescription — then what it actually means. Every one of these is given at home, or at a nearby site when home is not the right place for it.
Vital Care writes and submits the prior authorisation on the patient's behalf, and handles the appeal if the insurer denies it. For specialty infusion, that administrative work is frequently the difference between a therapy starting and a therapy stalling, and most patients are left to do it alone.
A single contact from referral through to the end of therapy, rather than a different voice at each stage.
Vital Care describes its approach as consultative: caregivers are given training on the therapy itself, the procedures and technique for administering it, and the supplies involved, before anyone is asked to run an infusion at home. For a family member about to handle a line in their own living room, that education is the difference between a therapy that works and one that is quietly abandoned.
An experienced pharmacist and nurses are on call 24 hours a day, 7 days a week, for patients already on therapy.
Insurance authorisation, physician coordination and nursing are arranged together, so the referring practice is not left managing the logistics.
Most people hearing about home infusion for the first time have the same five worries, usually in the same order. They are reasonable worries. Here they are, answered plainly.
This is the right question to ask first. Two independent checks sit behind the answer. The pharmacy is licensed by the state board of pharmacy, and it is accredited by the Accrediting Commission for Health Care, an outside body that inspects how the medication is mixed. That second one matters more than it sounds: an IV medication mixed wrongly can harm someone in a way a wrong tablet cannot, and accreditation means somebody independent checks that process rather than taking the pharmacy's word for it. The treatment itself is given by an infusion nurse, not handed over at the door.
A pharmacist and nurses are on call 24 hours a day, seven days a week, for anyone already on treatment. Not a call centre taking a message — the clinical team.
Coverage is checked and confirmed before treatment starts, not after the first session. The pharmacy writes and submits the insurance approval request itself, and if the insurer says no, the pharmacy writes the appeal. Most people in this position are left to do that alone, and it is the single most common reason a treatment that was approved by a doctor never actually begins.
Before the first treatment, whoever is helping at home is trained on the treatment, the steps involved and the supplies — and there is one named contact from the referral through to the end, rather than a different voice each time you call. Nobody is handed a box and left to work it out.
Then home is the wrong choice, and saying so is not a problem. First doses of some treatments, anyone with a history of bad reactions, and anything that might need immediate emergency help belong somewhere monitored. That is precisely why a nearby treatment site exists alongside the home option, and why this decision sits with the doctor prescribing it rather than with the pharmacy. It is also reversible: starting at home does not commit anyone to staying there.
The reason a specialty infusion referral stalls is rarely clinical. It is benefits investigation, prior authorisation, product procurement and nursing scheduling — four separate workflows that a referring practice is not staffed to run. Vital Care publishes the sequence it takes over, and it runs in this order:
For a referring clinician the operational question is narrower than it looks: who writes the prior authorisation, who appeals the denial, and who calls the patient when the shipment is late. Here the answers are the pharmacy, the pharmacy, and the pharmacy.
The Vital Care network holds national contracts with Aetna, Cigna, Humana and UnitedHealthcare, and provides access to multiple product brands through direct manufacturer relationships and limited distribution agreements.
Accepted insurance is confirmed per patient and per plan before therapy begins, rather than assumed from the national agreements. Where a claim is denied, the appeal is written and filed by the pharmacy rather than left to the patient.
Any pharmacy can describe itself as careful. What is worth knowing is who is entitled to contradict them.
Vital Care pharmacies are licensed by the state board of pharmacy in each state where they operate — the body that can suspend a pharmacy's right to trade. They are separately accredited by the Accrediting Commission for Health Care, an independent organisation that inspects infusion pharmacy and sterile compounding practice and can withdraw that accreditation.
Neither of those is a marketing claim, and neither is issued by anyone with an interest in the pharmacy succeeding. That is what makes them worth more than anything written on this page, including by us.
Vital Care publishes what it calls "our approach to infusion services": consultative, with the therapy, the technique and the supplies explained before anyone is asked to run one, and a pharmacist or nurse reachable at any hour. The network sets that standard. Whether a patient in Shelton experiences it is decided locally.
Vital Care has operated since 1986, when it was founded by Johnny Bell, who began delivering infusion therapy in his own community after concluding that patients did better receiving it outside a hospital. The company that grew out of that is not a chain of corporate branches. It is a network of locally owned and operated infusion pharmacy franchises, and the network describes its own operators as individuals deeply invested in the communities they serve.
That structure is the thing a patient should care about. In specialty infusion the decisions that determine whether a therapy starts on time are made locally: how hard someone works a prior authorisation, how fast a referral is answered, whether the phone is picked up at two in the morning. A national brand sets the standard. A local owner either meets it or does not. In Shelton, that owner is named on this page.
In 2025 the industry publication Modern Healthcare named Vital Care Infusion Services one of its Best Places to Work in Healthcare, announced from Brentwood, Tennessee on 22 June 2025. It is a judgement made by a trade journal that covers the sector, not a claim the company makes about itself — and it is an award to the national organisation, not to the Shelton location, which is how it is reported here.
Why it is worth anything to a patient: how an infusion company treats the nurses and pharmacists who answer the phone at 3am tends to show up, eventually, in who is still there to answer it.
Vital Care of Shelton is owner-operated by Latrise Ashford Brissett.
That is not a detail. In this field, the things that decide whether a treatment actually starts are decided locally: how hard somebody pushes on an insurance approval, how fast a referral gets answered, whether a real person picks up at two in the morning. A national brand can set the standard. Only the local owner can meet it — or fail to.
Which is the honest reason to want a name. A name is somebody who can be asked, and somebody who carries it when the answer is not good enough.
Yes. Immunoglobulin therapy for chronic inflammatory demyelinating polyneuropathy is delivered in the patient's home or at an alternate site rather than a hospital infusion suite.
Vital Care writes and submits the prior authorisation for the patient, and handles the appeal if the insurer denies the claim.
An experienced pharmacist and nurses are on call 24 hours a day, 7 days a week, for patients on therapy.
Yes. Referrals are accepted from clinicians, and insurance authorisation, physician coordination and nursing are arranged together.
In the patient's home, or at an alternate site when home is not suitable for that therapy.
The pharmacy and referral team are at 4 Corporate Drive, Suite 392, Shelton, CT 06484. The infusion itself is delivered in the patient's home or at an alternate site, so most patients never need to travel to the office.
The Shelton office is open Monday to Friday, 8:00am to 5:00pm, and closed Saturday and Sunday. Clinical support for patients already on therapy runs outside those hours through the on-call pharmacist and nurses.
Vital Care of Shelton serves patients across Connecticut from its base in Shelton, CT. Infusions take place in the patient's home, or at an alternate site when a therapy is not suitable for home delivery.
New patients and clinician referrals are both accepted. To request an appointment or submit a referral, contact the office directly — by telephone, or through the referral form on their website.
Vital Care of Shelton publishes its patient resources and referral forms for download on its own site, so a referring practice can fill the paperwork in before making contact rather than waiting to be sent it.
A referring practice can send records and the completed referral by fax to (203) 552-2194. A patient or caregiver who is not sure whether a therapy suits home delivery can request a consultation by telephone instead — that conversation is free, and it is the same clinical team that would run the therapy.
Before therapy begins, the prior authorisation is written and submitted on the patient's behalf, nursing is arranged, and the caregiver is walked through the therapy, the technique and the supplies. Patients and caregivers are not handed a box and left to work it out.
Coverage is verified before therapy starts rather than after. Where an insurer denies a claim, the appeal is handled for the patient. Confirm plan-specific coverage and any out-of-pocket cost with the office directly.
Vital Care of Shelton is located at 4 Corporate Drive, Suite 392, Shelton, CT 06484, and serves patients throughout Connecticut.
Telephone (203) 447-0088. Fax (203) 552-2194 — the fax line is the one a referring practice will usually want.
The office is open Monday to Friday, 8:00am to 5:00pm, and closed Saturday and Sunday. Patients already on therapy reach an on-call pharmacist or nurse outside those hours.
To request an appointment or submit a referral, contact the office directly or use the referral form at vitalcareofshelton.com/contact-us.
Calling a pharmacy you have never dealt with, to ask about a treatment you may have only just heard of, is a lot to ask of somebody on a difficult week. If it is easier, leave your details and we will pass them to Vital Care of Shelton so they can make the first call instead.